Privacy Policy

PT. CTXG Indonesia Berkarya or Mobee (“Mobee,” “we,” “us” or “our”) is a cryptocurrency trading exchange accessible via our site located at Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and share your personal information and to assist you in exercising the privacy rights available to you. Mobee set the privacy policy as follows:


This Privacy Policy applies to personal information processed by us in our business, including on our websites, mobile applications, and other online or offline offerings (collectively, the “Services”). This Policy applies to our operating divisions, subsidiaries, affiliates, and branches.


Account Creation. To create an account with us and use our Services, we may collect the following information from you:

  • Identification information: First and last name, date of birth, gender, phone number, email, government identification number (including national id number, driver licence number and passport number), and other information necessary to verify your identity to comply with our regulatory obligations under financial or anti-money laundering laws;
  • Institutional information: If you are an institutional customer, we may collect your institution’s legal name, Employer Identification number (or comparable number issued by a government), proof of legal formation (e.g. Articles of Incorporation), and personal identification information for all material beneficial owners;
  • Financial information: Bank account information, transaction history, trading data and/or tax identification;
  • Transaction information: Information about the transactions you make using our Services, such as the name of the recipient and the trading amount;
  • Employment information: Your job title, office location or source of income; and Correspondence: Information you provide to our support teams.

Your Communications with Us. We collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, request customer or technical support, apply for a job, or otherwise communicate with us.

Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.

Social Media Content. We may offer forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is not subject to privacy protections.


Automatic Data Collection. We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information, Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.

Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.

Analytics and Financial Data. We use third-party tools to monitor and analyze the use of our Services, and to automate certain processes related to the development and operation of our Services:

Google Analytics and Others. We may use Google Analytics and other service providers to collect information regarding visitor behavior and visitor demographics on our Services.

Information From Other Sources. We may obtain information about you from other sources, including through third party services and organizations to supplement information provided by you. Information we collect through these services may include your name, your user identification number, your user name, location, gender, birth date, email, profile picture, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and Services.

Use of Collecting Personal Information

Our main goal in collecting your personal information is to provide you with a safe, smooth and efficient transaction experience.

We may use your personal information for the following:

  • Providing Customer Service and Support
  • Process transactions and send notifications about your transactions or network activities
  • Verify your identity, including but not limited to when creating an account, KYC and password reset process
  • Resolve disputes and resolve problems
  • Detecting, preventing fraud or other activities that have the potential to be prohibited or illegal, violation of privacy policies and / or agreements Our users
  • Adjusting user experience to measure the performance of the Mobee Service and improve its content and layout
  • Provide targeted marketing, advertising, and service update notifications and provide promotional offers based on your communication preferences with you
  • Disclosure of information for subject matter required by law.
  • We will seek your approval before using information for purposes other than those specified in this privacy policy. We can ask your permission if possible for us to share your personal information with third parties.

We need to verify each registered user identity for the purpose of preventing criminal activity such as money laundering and the financing of terrorism. We are collecting end user demographic data and will check it with government instances that possess the individual's data with the help of our compliance partner, PT Indonesia Digital Identity (VIDA). If the user's identity is verified, VIDA as the electronic certification provider that is certified by Kominfo will publish electronic certificate as a proof that the user data has been verified with the government instances data. VIDA Certificate Policy and/or Certificate Practice Statement can be accessed from

Procedures for Protecting and Storing Personal Information

We store and process your personal information on storage devices managed by Mobee. We use physical, technical and administrative security measures to protect your personal information from access or alteration, disclosure and / or destruction by unauthorized users. Some of the protections that we use are firewall and data encryption, control of physical access to data centers, and control of access to information authorization.

However, Mobee cannot guarantee the safety of your information gathered from illegal methods such as phishing, hardware failures or software (for example viruses), dan other factors that can threaten the user’s information security. It is important for users to prevent illegal access to their own accounts and information with proper security measures.

Contact us

If you have questions or concerns regarding this privacy policy, you can contact us at