Help Center

Frequently Asked Questions

What are the minimum and maximum amounts per buy/sell (trading) transaction on Mobee?

The minimum and maximum amount per crypto buy/sell transaction on Mobee varies depending on the asset being traded. For details please refer to the Minimum & Maximum Order Size Table.

How long does it take to process KYC?

Our KYC process takes 5-10 minutes to complete. If you have not received a KYC decision after 10 minutes, please contact us via.

How much is the fee to withdraw crypto?

There is a flat fee that will be deducted from any withdrawal action to move crypto out of your Mobee account. The fee differs for each token & network, please check Deposit & Withdrawal Fees for more details.

How much is the transaction fee & taxes for trades?

The fee for buying and selling crypto assets is 0.21%. This fee includes 0.1% transaction fees and a government tax of 0.11%.

What is the difference between market order, limit order, and stop order?

Check our in-depth guides on how to use them: market orders, limit orders, and stop orders.

Can I make a deposit using an e-wallet?

E-wallet deposits are coming soon! In the meantime, you can top up via bank transfer & virtual account by following this step.

Why am I not receiving my OTP via SMS?

Please check the following before resending your OTP:
1. Check that you have an active and stable cellular/internet signal to receive an SMS or Whatsapp message
2. Check that the phone number you input is active and correct
3. Make sure your SMS inbox on your phone is not fullPlease press the resend button if you still have not received an OTP code after doing the 3 things above.If you still have not received the OTP code at this point, please contact us via live chat.

What are the minimum and
maximum amounts per buy/sell
(trading) transaction on Mobee?

The minimum and maximum amount per crypto buy/sell transaction on Mobee varies depending on the asset being traded. For details please refer to the Minimum & Maximum Order Size Table.

How long does it take
to process KYC?

Our KYC process takes 5-10 minutes to complete. If you have not received a KYC decision after 10 minutes, please contact us via live chat.

How much is the fee
to withdraw crypto?

How much is the
transaction fee &
taxes for trades?

The fee for buying and selling crypto assets is 0.21%. This fee includes transaction fees and a government tax of 0.11%. Want to reduce your trading fees? Check out our Trading Fees page.

What is the difference
between market order,
limit order, stop order?

Check our in-depth guides on how to use them: market orders, limit orders, and stop orders.

Can I make a deposit
using an e-wallet?

E-wallet deposits are coming soon! In the meantime, you can top up via bank transfer & virtual account by following this step.

Why am I not receiving
my OTP via SMS?

Please check the following before resending your OTP:

1. Check that you have an active and stable cellular/internet signal to receive an SMS or Whatsapp message
2. Check that the phone number you input is active and correct
3. Make sure your SMS inbox on your phone is not fullPlease press the resend button if you still have not received an OTP code after doing the 3 things above.

If you still have not received the OTP code at this point, please contact us via Live Chat.

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